Privacy Policy

Who we are

 

 

KW Family Nutrition ABN 84 950 044 332 (referred to in this document as me, mine, we, us, or our) recognises that your privacy is very important and we aim to do our best in protecting the personal information that is collected from you.

 

 

By visiting our website or providing us with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy. Our website address(es) are: https://familynutrition.com.au and http://learn.thefamilynutrition.com.au

 

 

What personal data we collect and why we collect it

 

 

Personal information about you may be collected and held by us whilst you are on this site.

 

 

The type and amount of information collected and held by us will depend on your interaction with us. This includes, but not exclusive to, collection of: name, email address, phone number, date of birth (or age), gender, username and password (if applicable), postal address (if applicable), payment details such as credit or debit card, and/or any other information relevant to the service you are seeking. The same will apply if you are disclosing details about someone else other than yourself.

 

 

The primary purposes of the personal information collected, held and used by us include:

 

 

• Contacting you (via phone or email)
• Newsletter (you can opt out at any time)
• Registrations to online courses
• Online purchases or payments to any services offered by us
• Internal auditing and research to improve the service provided by us.
• An example of a case-study (de-identified)
• Marketing purposes, only after additional written consent is obtained.

 

 

Below details several ways that we will collect personal information from you.

 

 

Contact forms and registrations

 

 

Depending on the service you are seeking, contact forms and registrations will minimumally collect personal information such as name, email address, contact number and/or username and password, and any details you choose to share with us. This will then allow us to get in touch with you or provide you with access to your service.

 

 

Comments

 

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

 

Online courses

 

 

When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:

 

 

• Send you information about your account and order
• Create your account for our LMS
• If you register a free account then we will store your email address.
• We store information about you for as long as your account exists.
• We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
• We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

 

 

Payments

 

 

We currently payments through Stripe. When processing payments some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

 

 

Please see the Stripe Privacy Policy for more details.

 

 

Media

 

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

 

Cookies

 

 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

 

Embedded content from other websites

 

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

 

Who we share your data with

 

 

KW Family Nutrition aims to protect your data and will not actively share any of your personal data unless required in order to provide you with the service you are looking for.

 

 

Your data may be collected by third-party websites and softwares we use. Current services being used by us are:

 

 

• WordPress
• ActiveCampaign
• LearnDash
• Stripe (for payment processing)

 

 

How long we retain your data

 

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

 

What rights you have over your data

 

 

When you provide us with your email at any time, you will automatically be enrolled into our newsletter list. If you do not wish to receive this anymore, you can fill in a contact form and write “opt-out newsletter” in the description box.

 

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

 

Where we send your data

 

 

Visitor comments may be checked through an automated spam detection service.

 

 

Contact us

 

 

If you have any questions or complaints regarding this Privacy Policy or how your information is used, stored or collected, please contact email krystal@thefamilynutrition.com.au.